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Refund, Return & Exchange Policy

At weluvtee.com, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a 30-day window to request a return, refund, or exchange.

I. Refund Policy

You may request a refund within 30 days from the date you receive your order.

1. Refund Eligibility

To qualify for a refund, the item must meet the following conditions:

  • Unused and in the same condition as received
  • In its original packaging
  • Not damaged, missing parts, or altered in any way
  • Not showing signs of excessive wear or nearing end-of-life condition
  • Must include the original product label
  • Custom-made or personalized items are not eligible for refunds

2. How to Request a Refund

If your item meets the above conditions:

  1. Contact us at support@weluvtee.com and wait for confirmation.
  2. Once approved, include your order confirmation email and return label in your package.
  3. Safely pack the item in its original packaging.
  4. Ship the item to:

weluvtee.com Returns
6701 Tennyson St NE
Albuquerque, NM 87122, USA

3. Processing Time & Fees

  • Return shipping costs are the responsibility of the customer.
  • Refunds will be issued to your original payment method within 7 business days of receiving and inspecting the returned item.
  • Shipping and handling fees are non-refundable.

4. Late or Missing Refunds

If you haven’t received your refund:

  • Recheck your bank or credit card account
  • Contact your bank or credit card provider for processing times
  • If the refund is still not received after 7 business days, please email us for assistance

II. Return Policy

You may return eligible items within 30 days of delivery.

1. Return Eligibility

To be accepted for return, items must:

  • Be unused and in original condition
  • Be returned in their original packaging with original labels
  • Not be custom-made or personalized (these can only be exchanged)
  • Not be damaged, worn, or altered

2. How to Return an Item

After contacting our team and receiving return approval:

  1. Print your order confirmation and return label
  2. Include both documents in your return package
  3. Securely pack the item in its original packaging
  4. Send the return to:

weluvtee.com Returns
6701 Tennyson St NE
Albuquerque, NM 87122, USA

We recommend using a trackable shipping service for all returns.

III. Exchange Policy

We only replace items if they are damaged or defective upon arrival. If you need an exchange, please email us at support@weluvtee.com before sending your item.

IV. Additional Information

  • Return shipping fees are the customer’s responsibility
  • We do not accept cash on delivery (COD) returns
  • All returns must include a valid tracking number
  • Refunds are processed within 7 business days after receiving and inspecting the return

Still have questions? We’re here to help. Contact our support team at support@weluvtee.com for any issues related to returns, refunds, or exchanges.